These actions are added to those implemented at the end of last year: priority attention, extended program, and simplified retirement procedures
The Municipal Council strengthens its commitment to modernization and excellence in service for Lorca customers through its Aguasdolorcontigo model, focused on efficiency, sustainability, accessibility, and innovation
Ángel Meca, Aguas: «From this governmental team we bet on the development of new technologies that favor interconnection with the user and allow them to facilitate their experience with the entity in any type of management. Our goal is to improve the quality of Lorca residents in all areas.»
Lorca, May 2, 2025. Aguas de Lorca continues to advance in its commitment to excellence in service for customers, through the implementation of new measures that guarantee a more agile, accessible, and inclusive service.
This was conveyed by the Mayor of Aguas de Lorca, Ángel Meca, along with Francisco Reyes, the entity’s manager, emphasizing «the commitment of this governmental team to continuously improve the improvement of Technologies to help facilitate the public, but also to implement new technologies to help their public, but also to IT implements new efforts related to new technologies to help facilitate the public, but also to implement new efforts related.
One of these actions is the implementation of biometric company in its offices. Lorca’s customers can now formalize some of the procedures they carry out in the company’s offices through this system that allows different procedures to be signed on paper to be done on a tablet, thus advancing in Aguas de Lorca’s commitment to contribute to environmental care», taking another step in the digitization of our services, maintaining our main European clients, as well as in digital, but also improving the efficiency and agility of the digitization of work services. Procedure,» said Paco Reyes.
«Innovation means improving the user experience and, with the biometric company, we eliminate barriers in process management, reducing wait times and optimizing our internal processes with Avant-Garde technology,» added the customer director, Ana Morenilla.
ISO 10002 Certification
Aguas de Lorca is working to obtain ISO 10002 certification, a reference in quality management in customer service. It is expected to be obtained by the end of the year, strengthening the Company’s commitment to continue with citizen service. The implementation of this standard optimizes the complaints and claims of the Company, allowing to provide a more efficient service and increase the confidence of the people who use it.
Customers can now pay their water bills through Bizum
The entity simplifies the payment method with the implementation of instant transfers by Bizum. It is now available on the website and will facilitate the payment method for those who do not have a credit card and without having to move to an office.
The Customer Director, Ana Morenilla, emphasized that «it is a simple way that many of our customers use regularly,» she said, «we have a customer service to help users who have doubts or problems with the use of this new tool.»
Preferential attention, extension of the office program, and simplification of retirement procedures
Since the end of last year, three other measures falling within the new model of services for Aguasdolorcontigo customers are already implemented, such as creating a space in offices that provide attention to people with a digital gap; Extending the customer service program by one hour (from 08:30 to 1:30 p.m.) and simplifying retirement procedures to apply «bonus retirees». With these measures, they no longer have to go to offices to renew their application.
With these new measures, Aguas de Lorca reaffirms its commitment to a more efficient, accessible, and innovative customer service, guaranteeing a quality service adapted to the current needs of its users. Not everyone has the ease or knowledge necessary to use digital media, the new model of services for AguasdolorcContigo customers is employed with the users, therefore, it implements measures to alleviate the various barriers of vulnerability, digital, understanding, or accessibility, which are added to other existing economic aids and for groups.
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